Returns & Refunds

Unopened-product returns

Contact support@prfrm.me within 48 hours of delivery to request a discretionary return of an unopened product. Products must remain unopened, unused and in their original packaging and subject to appropriate storage and handling. Each request is reviewed individually, and PRFRM will provide return instructions if approved.

Incorrect, damaged or defective orders

Contact us promptly with your order reference, details of the concern and photographs where appropriate. We will review the matter and provide remedies in accordance with applicable UAE consumer-protection requirements. The 48-hour discretionary return window does not limit mandatory statutory rights.

Cancellations

Contact support@prfrm.me with your order number. Cancellation requests are reviewed individually considering order status and applicable law.

Refund arrangements

Where approved, the refund method and processing arrangements will be agreed with the customer case by case. Nothing in this policy limits legal rights that cannot be excluded.

Contact

Perform Human Performance L.L.C.
P.O. Box 102966, Dubai, United Arab Emirates
support@prfrm.me